Question 1

What is your return policy?

Accepted Answer

We offer free returns within 30 days of delivery for all unworn, unwashed items with original tags attached. Items must be in their original condition. Simply log into your account to initiate a return, or contact our customer service team at support@casualchicboutique.com for assistance. Visit our Returns page for complete details.

Question 2

Do you offer free shipping?

Accepted Answer

Not at the moment. US shipping is a flat $5.95 for standard delivery (5–10 business days) or $14.95 for expedited delivery (2–3 business days). The rate is shown at checkout before you pay.

Question 3

How long does shipping take?

Accepted Answer

Standard US delivery is estimated at 5–10 business days and expedited delivery at 2–3 business days. A few pieces ship from our overseas partners and show an estimated delivery of 7–21 business days on their product page. Delivery windows are estimates in business days. Visit our Shipping page for more information.

Question 4

What payment methods do you accept?

Accepted Answer

Checkout is powered by Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Stripe Link. Apple Pay and Google Pay appear at checkout when your device and browser support them. Visit our Payments page for complete details.

Question 5

What materials do you use?

Accepted Answer

We carry a curated selection of brands that prioritize quality materials and craftsmanship. Fabric and fiber content vary by style — check the product description and care label for the details available for each piece. If you have a specific material question, our team is happy to help.

Question 6

How do I find my size?

Accepted Answer

Use our Size guide for general women's apparel measurements, then compare them to the size options listed on each product page. If you're between sizes, we suggest sizing up for a more relaxed fit or sizing down for a more fitted look. You can also contact our customer service team at support@casualchicboutique.com for personalized sizing advice.

Question 7

Are your pieces versatile enough for different occasions?

Accepted Answer

Many of our pieces blend comfort with style — perfect for an effortlessly elevated lifestyle. Check individual product descriptions for specific styling notes. We carry everything from elevated weekend essentials to polished casual and dressier options, so there's something for every occasion.

Question 8

How do I care for my purchases?

Accepted Answer

Care instructions vary by garment and are included on product tags. As a general rule, machine wash cold on a gentle cycle with like colors and tumble dry low or air dry. See our Garment care page for everyday guidance, and always follow the care label on the piece.

Question 9

Can I exchange an item?

Accepted Answer

To ensure you receive your preferred item quickly, we recommend returning your original item for a refund and placing a new order. If you prefer a direct exchange, please contact our customer service team at support@casualchicboutique.com and we'll assist you with the process.

Question 10

Do you ship internationally?

Accepted Answer

Right now we ship within the United States only. International checkout and country-specific storefronts are not available yet — join our newsletter or contact us if you'd like to be notified when we expand.

Question 11

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter fulfillment and cannot be changed. Please contact us immediately at support@casualchicboutique.com if you need to make changes to your order.

Question 12

What if I receive a damaged or defective item?

Accepted Answer

Quality is at the heart of everything we create. If you receive an item that's damaged or defective, please contact us within 7 days of delivery at support@casualchicboutique.com with photos of the issue. We'll arrange for a replacement or full refund immediately.

Question 13

Do you have physical stores?

Accepted Answer

We're currently an online boutique, which lets us offer great prices and a wider selection than a physical store. We love connecting with our community online and are always exploring new ways to bring the Casual Chic Boutique experience to you.

Question 14

How sustainable are your products?

Accepted Answer

We partner with brands that share our commitment to quality and responsible practices. We focus on curating pieces that are built to last, reducing the need for constant replacement. We're always looking for ways to improve our environmental footprint.

Question 15

Do you offer gift cards?

Accepted Answer

Gift cards are not available for purchase on the site yet. When they launch, we'll announce them here and in our newsletter — until then, a thoughtfully chosen piece from the shop makes a great gift.

frequently asked questions

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