returns & exchanges

We offer free returns within 30 days of delivery for all unworn, unwashed items with original tags attached. We believe you should have ample time to try your pieces and ensure they're the perfect fit.

Items must be returned in their original condition with all tags and packaging intact. Items showing signs of wear, washing, or damage cannot be accepted for return.

Step 1: Initiate Your Return

Log into your account and open your order history. Select the order containing the item(s) you wish to return and click "Start Return." Alternatively, you can contact our customer service team at support@casualchicboutique.com.

Step 2: Pack Your Items

Carefully pack your items in their original packaging if possible. Include your return slip or a note with your order number. Ensure all tags are attached and items are in sellable condition.

Step 3: Ship Your Return

Your prepaid return label is ready to download as soon as you start your return (you can also find it anytime under "My Returns" in your account). Simply attach it to your package and drop it off at your nearest postal location. Return shipping is free for all domestic orders.

Step 4: Receive Your Refund

Once we receive and inspect your return (typically within 2-3 business days), we'll process your refund. Refunds are issued to your original payment method within 5-10 business days.

To ensure you receive your preferred item quickly, we recommend returning your original item for a refund and placing a new order for the size or color you'd like.

If you prefer a direct exchange, please contact our customer service team atsupport@casualchicboutique.com and we'll assist you with the process.

Items marked as "Final Sale" cannot be returned or exchanged unless they arrive damaged or defective. These items are clearly marked on the product page and at checkout.

We recommend reviewing our size guide carefully before purchasing Final Sale items.

Quality is at the heart of everything we create. If you receive an item that's damaged or defective, please contact us within 7 days of delivery atsupport@casualchicboutique.com with photos of the issue.

We'll arrange for a replacement or full refund, including any shipping charges. You won't need to return the damaged item unless we specifically request it for quality control purposes.

If you received an incorrect item, we sincerely apologize. Please contact us immediately at support@casualchicboutique.com with your order number and a photo of the item received.

We'll send you the correct item right away at no charge and provide a prepaid return label for the incorrect item.

Once your return is received and inspected at our facility, we'll send you an email confirmation. Refunds are processed within 2-3 business days of receipt.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.